This page cannot sign you in, and it never asks for a password. It explains how to get to the genuine operator, what a careful sign-in looks like and how to recognise pages that only imitate the exchange.
A login is the point where an imitator does most damage, because a fake page can collect your details. The habits below keep the process under your control.
Enter the operator's address yourself or use a bookmark you created. Links in chats and posts can point anywhere.
Check the spelling of the domain and that the connection is marked secure before you type anything.
A real login asks once. A page that asks twice or asks for unrelated information is suspect.
Always log out on a device that is not yours, and never save credentials there.
A short review of your account after logging in helps you notice anything unfamiliar.
Scan your balance and history for bets or transfers you do not recognise.
If you have lay bets, confirm the liability on each against the budget you set.
Run through these each time. They take seconds and prevent most credential theft.
Agent platforms such as BetPro or BPExch are not Betfair accounts, even when they present an exchange-style screen.
Urgent messages telling you to log in now to avoid losing funds are a standard scam pattern.
Prefer your own connection to a public one when entering account details.
Betfair's terms put responsibility on you to follow local law before you open an account or bet.
Account recovery should be started only from the operator's own site.
Begin from the official site and follow the steps it shows. Never start a reset from a link in a message.
A one-time code or password sent to you is for you alone. No genuine agent will ask you to read one out.
If recovery fails, use Live Messenger, the official Facebook page or the BetfairCS Twitter account.
If you used the same password elsewhere, change it there too after any suspected leak.
Only the operator itself can look into an account, so use its published channels.
Named by Betfair as a Customer Services route.
A direct message on the official Facebook page or a contact through BetfairCS is also listed.
Non-UK customers can take a deadlock email to eCOGRA and refer gaming complaints to the Malta Gaming Authority.
These habits reduce the chance of someone else using your account.
Use a password you use nowhere else and keep it out of messages and notes.
Keep the account for your own use only. Do not let anyone else operate it.
No one from the operator needs your password. Treat any such request as fraud.
Account holders must be at least 18 years old.
Typical questions about reaching the exchange and keeping an account secure.
No. This is an independent guide. Go to the operator's own site by typing its address, and never enter credentials on a page you reached from a link you cannot verify.
No. BetPro and BPExch are agent-run platforms, and accounts there are not Betfair accounts.
Check that you started from the official site, then contact Customer Services through Live Messenger, Facebook or BetfairCS.
Hiding your location can break the operator's rules and your local law, so do not rely on one.
The mechanics are the same on any device. An Exchange app is listed on UK stores, and availability in Pakistan is unconfirmed.
Only on a device that you alone control. On shared devices, sign out and do not save credentials.
Back and lay, explained